Shipping Policy
At Sweet UAE, we believe that the luxury experience extends far beyond the final bite of our artisan chocolate. From the moment you place your order to the second it arrives at your door, every step is handled with meticulous care and precision.
1. Complimentary Express Shipping
We are delighted to offer Complimentary Express Shipping on all orders across the United Kingdom and United Arab Emirates. There are no minimum order requirements or hidden fees. We want your gifting experience to be completely seamless.
2. Order Processing & Handling
All of our premium chocolates are prepared and packaged by hand. Orders are processed with the utmost urgency within 1 to 2 business days (Monday to Friday, excluding public holidays). Once your package is prepared, you will receive a secure tracking notification.
3. Premium Transit Network
Chocolate is delicate. To preserve the immaculate quality, texture, and flavor of our products, we partner exclusively with premium logistics providers. All deliveries are executed using temperature-controlled vehicles.
Once dispatched, the estimated transit time is exactly 1 to 3 business days.
4. Total Delivery Time Summary
When factoring in both our artisan handling time and premium transit, the total timeframe from placing your order to delivery is reliably 2 to 5 business days.
5. Delivery Support & Tracking
Should you require any assistance regarding an ongoing delivery, our support team is available during regular business hours to ensure your chocolates arrive perfectly.
- Email: [email protected]
- Phone: +971 4 559 8124
- Location: Unit 214, Building 3, Dubai Design District (d3), Dubai, United Arab Emirates