We’d Love to Hear From You
Whether you have a question about our artisan chocolates, shipping policies, or just want to say hello, our dedicated team is ready to answer all your questions.
Get in Touch
At Sweet UAE, every piece of chocolate is a moment of pure luxury. We treat our customer service with the same meticulous attention to detail. Please feel free to reach out to us via email, phone, or by visiting our corporate office.
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Our Headquarters Unit 214, Building 3, Dubai Design District (d3), Dubai, United Arab Emirates
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Call Us Directly +971 4 559 8124
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Email Support [email protected]
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Working Hours Monday - Friday, 9:00 AM - 6:00 PM (GST)
Send us a Message
Frequently Asked Questions
Do you offer corporate or bulk gifting options?
Absolutely. At Sweet UAE, we specialize in curating exquisite corporate gifts that leave a lasting impression. Whether it’s for employee appreciation, client gifts, or event favors, we offer bespoke chocolate arrangements and custom packaging tailored to your brand’s identity. Please select "Corporate & Bulk Gifting" in the contact form above, and our corporate sales manager will assist you directly.
How fast is your delivery across the UAE?
We provide Free Express Delivery on all orders across the United Arab Emirates. Orders are typically processed within 1-2 business days, and transit time is an additional 1-3 business days. All products are shipped via premium logistics partners using temperature-controlled vehicles to ensure your chocolates arrive in pristine condition.
What is your policy on returns and refunds?
Due to the perishable nature of premium chocolates and food safety regulations, we do not accept returns for orders unless the product is damaged or incorrect upon arrival. If you experience an issue with your delivery, please contact our support team within 14 days of receipt with photos of the damaged item. We will promptly issue a replacement or a full refund at our discretion.
Are your chocolates suitable for specific dietary requirements?
We offer a highly curated selection of products, including "No Added Sugar" collections and exquisite dragées. However, all our confections are produced in facilities that may handle nuts, dairy, and soy. Please review the detailed ingredients list on each product page or reach out to our team via the form above if you have severe allergies or strict dietary restrictions before placing your order.